Avraham (Avi) Natan Kluger is a full professor of Organizational Behavior at the Hebrew University Business School. He is a fellow of the American Psychological Association and the Association for Psychological Science and a member of the by-invitation-only Society for Organizational Behavior.
Kluger is an expert in Organizational Behavior, and his area of research focuses on the dangers of feedback and the benefits of listening in relationships and at work. In his papers, Prof. Kluger has shown that even positive feedback from a supervisor to an employee can diminish employee performance. His research suggests the remedy to the harmful effects of feedback is listening and asking questions. He proposes that good listeners are often perceived as good supervisors with high performance.
Prof. Kluger’s research has been published in leading outlets such as Psychological Bulletin, Academy of Management Journal, Journal of Applied Psychology, Personnel Psychology, Journal of Personality and Social Psychology, Personality and Social Psychology Bulletin, and the Annual Review of Organizational Psychology and Organizational Behavior. He also published in the Harvard Business Review, Applied Psychology, Organizational Behavior and Human Decision Processes, Molecular Psychiatry, Israel Journal of Health Policy Research, Management Research: Journal of the Iberoamerican Academy of Management, European Journal of Work and Organizational Psychology, Organizational Dynamics, International Journal of Listening, European Journal of Social Psychology, Human Resource Management Review, Medical Education, Journal of Constructivist Psychology, and Journal of Business and Psychology. His book Commuting Stress (Springer) was published in 1995.
Prof. Kluger won the 2019 Outstanding Reviewer Award from the Academy of Management Discoveries; the 1996 Outstanding Paper in Organizational Behavior from the Organizational Behavior Division of the Academy of Management (with Angelo DeNisi), and the first William A. Owens Scholarly Achievement Award for Best Publication in Industrial and Organizational Psychology during 1996 by the Society for Industrial and Organizational Psychology, also with Angelo DeNisi. Additionally, he has been the recipient of several academic grants, including from the Israel Science Foundation, the Bi-National Science Foundation, Nidersachesen, US Army Institute, the Tami Steinmetz Center for Peace, the Middle East Regional Cooperation (US government), the European Commission, the German Israeli Fund, Bank Leumi, and the Foundations Trustees. His work has been cited by New Yorker, Forbes, Inc, Haaretz, the Chicago Tribune, and Globes.
Prof. Kluger earned his Ph.D. in Applied Psychology from the Stevens Institute of Technology. He holds an MA in Social and Industrial/Organizational Psychology from Bar-Ilan University and a BA in Psychology and the Humanities from Tel Aviv University.
In addition to his academic experience, Prof. Kluger has served in consulting positions for various companies and organizations, including the Israeli Prime Minister’s Bureau, the Israeli Police, the Israeli Defense Forces, AT&T, Philips Lighting Company, Ericson, Previa, Achmea, the Umbrella Organization of Community Centers [Chevra LeMatnasim], Intel, Bank Leumi, ORT schools, and SodaStream.
Prof. Kluger teaches the courses Managerial Listening Skills, Theoretical Dimensions in Organizational Behavior and Human Resource Management, and various Research Methods for Ph.D. Students.